FAQ

NO. It is your car and you can have the right to have it repaired anywhere you choose.

Some insurance companies may try to steer you to another shop. Although this is illegal for them to do, it still happens. Some of things that they will tell you is… “If you don’t take your car to one of our shops, we will not guarantee the work.” These statements are a way that they can scare you into taking your car somewhere they want instead of where you want.

Whether you want Corydon Auto Collision to fix your car or someone else, remember it is your choice.

Many insurance companies have Direct Repair Networks (DRP’s). These networks are relationships between the collision repair facility and the insurance companies where the collision repair shop acts as your insurance adjuster. The shop writes the estimate and transfers photographs to the insurance company and bills the insurance according to preset guidelines. These networks are not considered steering as there are usually several shops in an area to choose from. However, if the shop you want to use is not on the insurance companies direct repair network, you can still use the shop of YOUR CHOICE.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Once the estimate for repairs reaches 70% of the vehicles retail value, your car could be deemed as an economic total loss and could be branded as a salvage title. The retail value of your vehicle is determined by many factors including market area, pre existing damage, mileage and major refurbishments done to your vehicle. You can get an idea on the value of you vehicle by visiting www.nada.com.

No. A car is a total loss when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications.

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Corydon Auto Collision has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in restoring your vehicle to it’s pre-accident condition.

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

We will give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with us for the specifics on your vehicle.

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail us during the repair process if you have questions or concerns.